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February 27, 2008 Link to this post
Do NOT listen to your users.
Coding Horror has a great article on why you shouldn't listen to your users. Okay, that's not really what it's about - it's about why what users SAY can be different from what users DO, and why it's important to measure what they DO when figuring out how to improve your product. One example they used was Bungie's heat map of Valhalla, and how that pointed out a gameplay weakness in the map that no amount of user feedback would EVER have nailed down. Great read - and something to keep in mind when you're composing that email to webmaster@bungie.net about how every single one of your friends is dying to have a Shotty Snipers playlist, and how that would really crank up Bungie's popularity in the online world. Thanks to CYBRFRK for the heads-up. (Louis Wu 16:27:11 UTC)
